Most Common Live In Care Questions

How long will it take to arrange live in care?

This can vary depending on the urgency of care needed and the availability of suitable care professionals. We’ll need some time to conduct a thorough in-person care assessment, which can be scheduled at your convenience.

What happens if the live-in carer is unwell or has a family emergency?

Our support team is on hand 24 hours a day to assist our care professionals, clients and family members with any unforeseen circumstances or queries. We will always endeavour to find a suitable replacement carer in a short time frame and usually have care professionals on standby ready for such occurrences.

What happens if I don’t get on with my live in carer for any reason and I want to change?

We do our utmost to match the best care professional to meet your needs and preferences, but sadly we don’t always get it right and on the odd occasion there can be minor issues or personality clashes. Most things can be resolved through communication but if this doesn’t work, we will simply look for an alternative care professional to support you.

What makes you different to other live in care providers?

We are a privately owned and run company which means we have not lost that personal touch. Our service is regulated by the Care Quality Commission (CQC) the independent regulator for health and adult social care in England, so you can expect the high standards of care that are monitored.

We only provide live in care services and night care, these are our speciality areas, we have chosen not to diversify and dilute our expertise. We have a highly skilled and experienced support team each with specialised areas of care.

We believe in continuity of care and making this a reality with a small team of carers rather than a different carer being introduced continuously.

What happens when mobility or the care needs change?

Care is never motionless, and we will monitor any changes closely through our electronic care planning and communication with all concerned (you, your family members, and our carers). We also complete regular reviews in person by arranging a mutually convenient time to visit you at home and discuss any changes, which then allows us to take any necessary actions with your active involvement and consent and update your care plan. We work closely with other professionals to ensure you have any equipment you need to support independence and any medical assistance from district nurses, occupational therapists, doctors, etc.

Is my personal data safe?

We will provide you with a privacy notice prior to an assessment which sets out what information we collect, why, how we safely store it, who will have access and what it will be used for. We do not share personal data with third parties unless it is requested by you or by a medical professional/social worker involved in your care and then we will always seek your consent. We have a full UK GDPR policy and required procedures in place to protect all personal data and an allocated data controller.

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Live in Care has proved to be a really great solution to living alone at home when you need that little extra help

We tried other companies first but there were so many changes, and it all became too much for Mum, not knowing who would be there to help her. Since we chose Live in Care, she’s been so much happier.

Mum’s carers have become part of the family, they’ve gotten to know Mum and her needs so well and are exactly what the family were hoping for and more.

Live in Care – thank you, thank you, thank you! You’ve changed my parents lives; Mum is less stressed knowing Dad is cared for and they can carry on living at home together.

Thank you, Live in Care, for enabling Mum to spend her last day at home, where she wanted to be. This has been a great comfort to us all and we couldn’t have asked for better care in the last few weeks.

I’m a nurse and I couldn’t have provided the care, comfort and support my father needed in his last days of his life without the live-in carer. She was so professional, skilled, and kind and this helped to ensure that Dad was comfortable and peaceful in his last few days. Nothing was too much trouble.

Contact Live In Care

Do you have any further questions or would like to book one of our free care assessments, then why not give Live In Care a call to find out more – there’s no cost to call, or if you prefer, you can contact us via our online contact form below

HEAD OFFICE

Live in Care

4 Heron Gate

Hankridge Way

Taunton

Somerset

TA1 2LR