Live In Care

Most Common Live In Care Questions

How long will it take to arrange live in care?

This can vary depending on the urgency of care needed and the availability of suitable care professionals. We’ll need some time to conduct a thorough in-person care assessment, which can be scheduled at your convenience.

What happens if the live-in carer is unwell or has a family emergency?

Our support team is on hand 24 hours a day to assist our care professionals, clients and family members with any unforeseen circumstances or queries.  We will always endeavour to find a suitable replacement carer in a short time frame and usually have care professionals on standby ready for such occurrences.

Most Common Live In Care Questions
Common Live In Care Questions

What happens if I don’t get on with my live in carer for any reason and I want to change?

We do our utmost to match the best care professional to meet your needs and preferences, but sadly we don’t always get it right and on the odd occasion there can be minor issues or personality clashes.  Most things can be resolved through communication but if this doesn’t  work, we will simply look for an alternative care professional to support you.

What makes you different to other live in care providers?

We are a privately owned and run company which means we have not lost that personal touch.  Our service is regulated by the Care Quality Commission (CQC) the independent regulator for health and adult social care in England, so you can expect the high standards of care that are monitored.

We only provide live in care services and night care, these are our speciality areas, we have chosen not to diversify and dilute our expertise. We have a highly skilled and experienced support team each with specialised areas of care.

We believe in continuity of care and making this a reality with a small team of carers rather than a different carer being introduced continuously.

What happens when mobility or the care needs change?

Care is never motionless, and we will monitor any changes closely through our electronic care planning and communication with all concerned (you, your family members, and our carers).  We also complete regular reviews in person by arranging a mutually convenient time to visit you at home and discuss any changes, which then allows us to take any necessary actions with your active involvement and consent and update your care plan.  We work closely with other professionals to ensure you have any equipment you need to support independence and any medical assistance from district nurses, occupational therapists, doctors, etc.

Is my personal data safe?

We will provide you with a privacy notice prior to an assessment which sets out what information we collect, why, how we safely store it, who will have access and what it will be used for.  We do not share personal data with third parties unless it is requested by you or by a medical professional/social worker involved in your care and then we will always seek your consent.  We have a full UK GDPR policy and required procedures in place to protect all personal data and an allocated data controller.

Common Live In Care Questions
Live in Care has proved to be a really great solution to living alone at home when you need that little extra help
03

Mum’s carers have become part of the family, they’ve gotten to know Mum and her needs so well and are exactly what the family were hoping for and more.

01

Moving to live-in care at home was such a big decision for the family and we wanted to make sure we got it right for Mum and Dad.  From the first instance when we made the call to Live in Care it felt right, their understanding and empathy was evident, and they gave great advice too.  We’re so pleased we made the right decision, and our parents are the happiest they’ve ever been, safe at home with wonderful care.

12

How thoughtful it was for you to send the templates of Van Gogh’s masterpieces for my wife to paint. It was so kind of you and whilst my wife can no longer create her own masterpieces, I know she’ll enjoy these, and they will provide some stimulation.

07

The service is professional, efficient, friendly, and respectful. Nothing appears too much trouble. They made a prompt and accurate assessment of my mother’s needs and quickly identified a fantastic carer. When they had concerns about my mother’s health the service manager made a personal visit to check that everything was being done that needed to be done.

10

Thank you so much, you have saved our lives!

Contact Live In Care

Do you have any further questions or would like to book one of our free care assessments, then why not give Live In Care a call to find out more – there’s no cost to call, or if you prefer, you can contact us via our online contact form below
HEAD OFFICE
Live in Care
4 Heron Gate
Hankridge Way
Taunton
Somerset
TA1 2LR 
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Live In Care – Providing care with the reassurance and confidence you need

As a regulated care provider, we have experienced, trained, and vetted live-in carers waiting to support you with the assurance of professional guidance available 24 hours a day.