Live In Care Reviews

Live In Care Reviews from our live-in care packages, like some other community-based services, presents a significant challenge regarding gathering the views of people who use services. Delivered in people’s homes behind closed doors to people who are often in vulnerable circumstances, but the care provided is harder to observe than in a hospital ward or care home

We believe that everyone should have access to high-quality information of local live in care services, enabling themselves to make an informed choice in the quality of attention and support which they or their loved ones will or have received.

Choosing a live in care provider that is right for you can be difficult, but you can rest assured that we take client satisfaction very seriously – it sits at the heart of the person-centred care service we provide.

Who can submit a Live In Care Review?

Reviews of our care services presented by clients or their friends/family. Reviews from members of staff and from parties that have the care provider as their client will not be accepted. However, where required, members of the team or relatives are permitted to assist residents/clients in completing a Review.

If our carers or family assist, they have to provide their name and connection, and then on the published report, it will state that the appropriate relationship has provided support (e.g., carer or daughter).

Reviews of product/services experiences cannot be submitted by members of staff who provide the product/service.