Most Common Live In Care Questions

How long will it take to arrange live in care?

This can vary depending on the urgency of care needed and the availability of suitable care professionals. We’ll need some time to conduct a thorough in-person care assessment, which can be scheduled at your convenience.

What happens if the live-in carer is unwell or has a family emergency?

Our support team is on hand 24 hours a day to assist our care professionals, clients and family members with any unforeseen circumstances or queries. We will always endeavour to find a suitable replacement carer in a short time frame and usually have care professionals on standby ready for such occurrences.

What happens if I don’t get on with my live in carer for any reason and I want to change?

We do our utmost to match the best care professional to meet your needs and preferences, but sadly we don’t always get it right and on the odd occasion there can be minor issues or personality clashes. Most things can be resolved through communication but if this doesn’t work, we will simply look for an alternative care professional to support you.

What makes you different to other live in care providers?

We are a privately owned and run company which means we have not lost that personal touch. Our service is regulated by the Care Quality Commission (CQC) the independent regulator for health and adult social care in England, so you can expect the high standards of care that are monitored.

We only provide live in care services and night care, these are our speciality areas, we have chosen not to diversify and dilute our expertise. We have a highly skilled and experienced support team each with specialised areas of care.

We believe in continuity of care and making this a reality with a small team of carers rather than a different carer being introduced continuously.

What happens when mobility or the care needs change?

Care is never motionless, and we will monitor any changes closely through our electronic care planning and communication with all concerned (you, your family members, and our carers). We also complete regular reviews in person by arranging a mutually convenient time to visit you at home and discuss any changes, which then allows us to take any necessary actions with your active involvement and consent and update your care plan. We work closely with other professionals to ensure you have any equipment you need to support independence and any medical assistance from district nurses, occupational therapists, doctors, etc.

Is my personal data safe?

We will provide you with a privacy notice prior to an assessment which sets out what information we collect, why, how we safely store it, who will have access and what it will be used for. We do not share personal data with third parties unless it is requested by you or by a medical professional/social worker involved in your care and then we will always seek your consent. We have a full UK GDPR policy and required procedures in place to protect all personal data and an allocated data controller.

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Live in Care has proved to be a really great solution to living alone at home when you need that little extra help

Live In Care has been brilliant. My mother had a fall and could no longer manage on her own. From the first assessment appointment, all the members of staff have been both super friendly and professional, they are always responsive, and their work is focused clearly on ensuring that Mum is happy. The carers have been extremely conscientious, and Mum now has a longer-term carer whom she feels thoroughly spoilt by. I still can’t quite believe that Mum is being taken care of so well. It has been a huge relief, and I am so glad and grateful that I found Live In Care.

I feel so reassured that I can go away knowing Mum is in the safe hands of the same carer when I take a holiday or attend a family special occasion. Thank you again – you run an amazing service.

I am delighted that I found Live-in Care, as the service they are providing for my father is outstanding. This is through all the contact I have had with their manager, office team and the diligent care and attention provided by their first-class carers. Their online reporting system is second to none, enabling me to know on a real-time basis that everything is in order for my father. I thoroughly recommend this company for their entirely efficient, professional, and empathetic service, which has removed all my concerns over my father’s well-being.

Dad was quite tearful today when Corina left, she has been a wonderful carer and such lovely company for him. Dad said she felt more like family rather than a stranger within a few hours of meeting her. A real sweetheart

This is a professionally run company that gives great support and reassurance every step of the way. Fabulous

Contact Live In Care

Do you have any further questions or would like to book one of our free care assessments, then why not give Live In Care a call to find out more – there’s no cost to call, or if you prefer, you can contact us via our online contact form below

HEAD OFFICE

Live in Care

4 Heron Gate

Hankridge Way

Taunton

Somerset

TA1 2LR